Most orders are processed within 1 business day, with a small exception of orders processing within 2 business days. You will receive a notification when your order has shipped. 

Domestic Shipping Options

We offer 2 shipping options. Option 1: Free Economy Shipping within the continental United States. Option 2: Express Shipping within the continental United States

International Shipping

We do not offer international shipping.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 5 days of receiving your shipping confirmation email, please contact us at hello@goodreptiles.com with your name and order number, and we will look into it for you.

Order Issues

In the event that your order arrives damaged in any way, please email us as soon as possible at hello@goodrepitles.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at hello@goodreptiles.com