Return & Feeding Guarantee Policy

At Good Reptiles, we stand behind the quality of our food and believe your reptile should love it. That’s why we offer our “6 Feeding Acceptance Guarantee.” We know reptiles can be picky. Instead of a typical “no returns” policy like most of the industry, we created a guarantee that shares the risk with you—and keeps things fair for both sides.

🦎 6 Feeding Acceptance Guarantee

If your reptile does not accept our food after 6 separate feeding attempts, you may be eligible for a full refund of the product purchase price.

To Qualify:

  • You must complete 6 feeding attempts within 6 weeks of receiving your order
  • You must provide clear visual proof of each feeding attempt (6 total)
  • Proof must show:

    The Good Reptiles product
    Your reptile being offered the food
    The reptile refusing or not consuming the food

Accepted formats:

  • Short videos (preferred)
  • Time-stamped photos

How to Submit a Claim

To request a refund under the Feeding Guarantee:

  1. Email hello@goodreptiles.com with:

    Order number
    Reptile species
    6 pieces of visual proof (video/photo)

  2. Submit within 7 days of your final feeding attempt

We will review your submission within 3–5 business days.

Refund Details

  • Approved claims will receive a full refund of the product price
  • Shipping costs are non-refundable
  • Refunds will be issued to the original payment method within 5–10 business days

Returns & Non-Eligible Items

Due to the nature of reptile food products:

  • We do not accept physical returns of opened or used products
  • All consumable products are non-returnable for safety and quality reasons
  • Refunds are only issued through the 6 Feeding Acceptance Guarantee

Conditions That Void Eligibility

We may deny a refund if:

  • Feeding attempts are not clearly documented
  • Fewer than 6 feeding attempts are shown
  • Product is not used as intended
  • Improper storage or handling is evident
  • Submissions are made after the 30-day window

We reserve the right to deny claims that appear fraudulent or abusive. This policy applies only to purchases made through goodreptiles.com

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